Firms Still Have Them, But Do We Still Need Telesales Reps?

free-teaching

Someone in media sales just sent me an E-mail asking for help. Her radio station is only a blip on the landscape. Unclear market positioning. Few listeners. Advertisers not showing much interest. She speaks with about 50 prospects on the phone each day but has a very low closing ratio.

We all know that story.

Well, it just so happens that I’m reading “Presenting to Win” by Jerry Weissman, a book that I received from The Book Merchant on trial earlier today. This book is about the art of story telling. Not sales training. In it Weissman reminds, “In business, when the point is not crystal clear, and when the benefit to the audience is not vividly evident, the investment is declined, the sale is not made, the approval is not granted, the presentation fails.”

OK so even a baby knows that. So what then is my problem? Just speak along those lines. Right?

Not so fast, because the two-sided coin of selling and buying has changed so much in recent years. Yesterday’s points of difference have become today’s points so parity. Customer loyalty has given way to transactional buying. And that fellow called Google has become the great book of everything, rendering so many old-style sales reps who speak endlessly of “features and benefits” ineffective.

But back to my correspondent. Before I craft response; may I ask you all one question? What do you think: has technology reduced the effectiveness of the telesales function, or does it still command a place in the new business environment?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s